reshade Privacy Policy

This page describes what we collect when you use reshade and how we keep that data protected. We at reshade take your privacy seriously. When you create a reshade account, deposit funds, or play our games, you share personal information with us. We explain exactly what we collect, why we collect it, how we use it, and how long we keep it.

Our reshade privacy practices are designed around two principles: transparency and security. We do not sell your data to third parties. We do not share your payment details with anyone outside our reshade team except the payment processor you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). We encrypt your data in transit and at rest. This policy details our exact commitments.

If you have questions about how we handle your data on reshade, contact our support team via live chat or email. We respond to privacy inquiries within 2–3 business days.

What We Collect on reshade

We at reshade collect data in several categories when you use our platform. First, account data: your email, password hash, name, date of birth, and phone number. Second, identity data: a photo of your government-issued ID (passport, national ID card, or driver's license) for account verification. Third, payment data: your chosen payment method and transaction history. Fourth, gameplay data: which games you play, how long you play, your bets, and your winnings or losses. Fifth, device data: your IP address, browser type, and device model so we can optimize our reshade app and detect fraud.

We collect this data only when you voluntarily provide it (account creation, deposit, gameplay) or when it's automatically logged by our reshade servers. We do not use cookies to track you across other websites. We do use cookies on our reshade site itself—strictly to remember your login session and your language preference.

How We Use Your Data at reshade

We at reshade use your data for five primary purposes. First, to deliver service: we verify your identity so you can deposit and withdraw safely. Second, to process payments: we share your payment data with your chosen payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) so funds can transfer. Third, to operate our games: we track your gameplay to calculate payouts and prevent fraud. Fourth, to comply with law: we may be required by Indonesian law or the laws of the jurisdiction where you access reshade to keep records of your account and transactions. Fifth, to communicate: we send you account alerts, payment confirmations, and support messages via email or in-app notification.

We do not use your data to sell you products or services outside reshade. We do not share your gaming history with anyone outside our reshade team except as required by law. We do not use your personal data for marketing without your explicit consent.

ID Verification: We at reshade require photo ID to comply with anti-money-laundering and know-your-customer regulations. Your ID is encrypted and stored securely. We delete your ID image after 90 days if your account remains inactive.

Third-Party Processors on reshade

We at reshade work with third-party service providers to deliver our platform. Our cloud hosting provider (located outside Indonesia) stores our servers and database backups. Our payment processor aggregates transactions with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Our customer support platform (ticketing system) logs your support conversations. Our analytics provider tracks aggregate usage patterns (but not individual player data). Each of these processors has signed a data-processing agreement committing them to the same privacy standards we use at reshade.

We do not grant third-party processors permission to use your reshade data for their own purposes. They access only what is necessary to provide their service to us. For example, your payment processor sees your transaction amount and timestamp, but not your gameplay history.

Your Rights and Our Commitments at reshade

Data Retention at reshade

We at reshade retain your personal data for the duration of your account plus 7 years after account closure. This is because Indonesian financial regulations require us to keep transaction records for 7 years. Your email, gameplay history, and support tickets are retained for 2 years after account closure so you can recover your account if needed. Your ID photo is deleted after 90 days of account inactivity or 90 days after we verify it, whichever is sooner.

You may request deletion of your personal data at any time via our reshade support team, except data we are legally required to keep (transaction records, for example). We will respond to deletion requests within 14 days.

Your Rights Under reshade Privacy Policy

We at reshade grant you the following rights over your data:

Access: You may request a copy of all personal data we hold on you. We provide this within 14 days.
Correction: If your data is inaccurate, you may request correction. You can update most of your profile data directly in your reshade account settings.
Deletion: You may request deletion of your account and associated data, except data we are legally required to retain.
Portability: You may request your data in a structured, machine-readable format so you can transfer it elsewhere.
Objection: You may object to our use of your data for analytics or marketing (though we do not currently use your data for marketing without consent).

We at reshade believe data privacy is a right, not a privilege. We give you control over your reshade account and your personal information.

reshade privacy commitment

Security at reshade

We at reshade use industry-standard encryption (TLS 1.2+) to protect data in transit from your device to our servers. Your password is hashed using a cryptographic function so we cannot read it even if our database were compromised. Your payment data is never stored on our reshade servers—we pass it directly to your chosen payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). Our database is encrypted at rest and backed up daily to a secure, geographically separated location.

We have a security team that regularly tests our reshade infrastructure for vulnerabilities. If you discover a security issue, please report it to our support team immediately rather than posting it publicly.

International Data Transfers at reshade

Our reshade servers may be located outside Indonesia. When you use reshade from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be transferred to servers in other countries for processing and storage. By using reshade, you consent to this international transfer. We ensure that all international transfers comply with data protection standards equivalent to Indonesian law.

Contact Us About reshade Privacy

If you have questions about our reshade privacy practices, contact us via live chat on our website, or email our support team. We respond to privacy inquiries within 2–3 business days. You may also visit our Legal notice page for additional regulatory information, or our Terms page for our full service agreement.

We at reshade reserve the right to update this privacy policy as our platform evolves. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Your continued use of reshade after the effective date of any change constitutes your acceptance of the updated policy.